CallManager Attendant Console

Posted: May 12, 2012 in Cisco CallManager, Features
Tags: , ,

To setup attendant console

a. Create pilot point say ACPilot with number specified, Select algorithm as Longest idle or First available

b. Create hunt group with specified members (directory numbers).

c. Create ac user and associate pilot point with ac user. ac user default password is 12345. pin = 12345.
To change ac user password from default to cisco (say), use c:\dcdsvr\bin\Passwordutils.exe  cisco (Run the above command from that folder in command line. Copy the encrypted password text you get as output.

d.  Open c:\program files\Cisco\CallmanagerAttendant\bin\ file and change the following

# Propery file that server uses.

#Jtapi Username

#Jtapi Password

e. To change hunt mechanism to Circular,

In file, change the following.
# Specify comma seperated pilot point device names for which
# circular hunting algorithm is used. This will override
# what is configured in the admin pages.
e. Restart TCD service.

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