Archive for the ‘CUCME’ Category

Wow, am I old or is Cisco moving at about 3 revisions a year? I think the first was correct.. Oh well. I have a huge 8.x project coming up for a client and so I have been installing a lab version to play around with. Last night I tried to MAP my lab UC appliance from a Windows machine, then I remember that this changed as of CCM 5.x….

So I’m sure you remember the “good old days” of CCM 4.x? You can do almost everything on the box. Because it’s in fact a Windows 2000 box. However, this brings security and supportability issues.

With the introduction of Linux-based Unified Communication appliance (CUCM 5.x – 8.x), Cisco locked down the box. You can only access the box via admin web page or a tailored command line.

One of the inconveniences is to review log files. On the old-school CCM 4.x, you may just view the logs in C:\Program Files\Cisco\Trace. On the new UC appliance, you’ll have to use RTMT (RealTime Monitoring Tool). This is especially annoying if you’re testing your system. For each test, you’ll have to download a new set of logs to your computer. (though you may use ‘Remote Browse’ in RTMT, its function is very limited)

What if we can go back to the “good old days” and view the file system just like a Windows drive? I think I discovered a way to do it on a forum site.

Take a look at the screenshot below. It’s a CUCM 6.1.4 mapped to my Windows XP laptop. You can read/write files on CUCM just like a local hard drive. For those people who are not a fan of VI, you may use your favorite editor (such as Notepad++/UltraEdit). And you may use any Windows tools, such as Windows search, WinGrep, WinZip, etc. How’s that? 🙂

To achieve this, you need two things: a root account on CUCM and a software who can map a SFTP server to a network drive (such as sFTPdrive).

 BAM issue solved. In closing I must admit, I was one of the Cisco CCVP’s at Cisco Live asking developers WHEN ARE YOU GOING TO STOP USING WINDOWS? – Soon my friend, soon.. So I would trade this inconvenience any day to keep from having to deal with Microsoft.

Interesting case today. I had a call from customer saying they had a power cut and when the power was restored all their phones went into ‘Registering’ status.

I initially thought it could be a network issue from switches to CUCME gateway as the config was looking fine to me. I did a show ephone summary and found all of them in ‘Unregistered’ status. Nothing changed really, the config was all ok and these phones were all working fine few minutes before. So what has gone wrong?

I started going through the config if anything has changed but nothing changed. Then I did show telephony service and found below:

=====================
Version 8.1
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default
ip source-address 172.16.49.250 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0×60) for signal
af41 (the MS 6 bits, 34, in ToS, 0×88) for video
default (the MS 6 bits, 0, in ToS, 0×0) for serviceservice directed-pickup
no auto-reg-ephone
load 7937 apps37sccp.1-3-4-0
load 7942 SCCP42.8-5-4S
max-ephones 25
max-dn 200
max-conferences 8 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
.
.
.
.
.
.
.
web admin customer name Customer
edit DN through Web:  enabled.
edit TIME through web:  disabled.
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp 7960 Jul 29 2011 15:25:03
transfer-system full-consult
transfer-digit-collect new-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.
shutdown

Did you guys see what was wrong?

Somehow the telephony service went into shutdown state. I did a no shut on telephony service and they all start registering.